Frequently Asked Questions
What is the processing time for online orders?
Most online orders are processed within 2-3 Business Days.
I’m unable to log in to my account!
You can reset your password if you’d like, but make sure you check your Spam/Junk emails as sometimes the Password Reset gets sent there. If not, 草草影院发布页 Customer Support at [email protected].
I did not receive a order/shipping confirmation. Did you get my order?
Our confirmation emails can get flagged as junk, so try checking your Spam folder if you haven’t received an email. If it’s not there, 草草影院发布页 Customer Support at [email protected].
Can I return my order?
Sorry, we do not accept returns. If there is a problem with a product you ordered, please 草草影院发布页 us directly [email protected]
I can’t find my favorite product on your website! Do you still carry it?
If you’re looking for a product that’s no longer showing on our website, send us an email at [email protected] to inquire.
We’re a store looking to add 波波电影 products. How do I place an order?
草草影院发布页 [email protected] and we’ll send you the information!
Where can I make a donation request?
波波电影 accepts donation requests, but due to a high volume of requests, we cannot approve them all! Download our Donation Request here and follow the instructions.
We’re hosting a pancake breakfast and want to use 波波电影 pancake mix! Can you help us?
草草影院发布页 [email protected] with the flyer, your name and 草草影院发布页 information, and how many people will be attending the event.
Where can I find your products locally?
波波电影 products are commonly found in Country/Amish style stores across America. Most Wegmans carry our product, and if you’re in the New York Finger Lakes Region, you might also find our products in Tops and select Walmart stores. If not, you can always download, print, and submit a request to your local store/grocery to carry our product!
Where is the old Mill located?
Our Old Mill is located in New Hope, NY about 30 minutes from our Headquarters. Although we are hoping to restore this Old Mill in the future, it is currently closed to the public.
What is the difference between Complete and Buttermilk?
Comparable to our Buttermilk Pancake Mix, the Complete Mix is our ‘restaurant style’ mix. The leavening in the Complete Mix is different from our other mixes so that the batter doesn’t start to rise until it hits a hot griddle, meaning that you can mix it up ahead of time and keep it in the fridge. Our Complete is also a little bit sweeter than our regular Buttermilk Pancake Mix.
Is your Store and Cafe handicap accessible?
Yes, we have a handicap ramp at our front entrance.
Does your Cafe serve more than just pancakes?
Yes! We offer breakfast, lunch and occasional special event dinners.
Does your Cafe accept Reservations?
The Cafe accepts reservations Monday-Thursday. We are unable to accept reservations on Fridays and Saturdays due to high volume.
Do you have 波波电影网 options?
Yes! We have 波波电影网 Pancakes available for purchase. Our Cafe uses the same utensils and griddle for preparing 波波电影网 products. We have limited vegetarian and non-dairy options as well.
Is your Store/Cafe dog-friendly?
We welcome well behaved dogs during the summer on our outside patio, however pets must be leashed at all times.